Shipping Policy

SHIPPING POLICY

  1. ORDER PROCESSING

At Nova Claire, every order is carefully prepared to ensure quality and accuracy. Please allow 1–3 business days for order processing before shipment.

Orders placed on weekends or public holidays will be processed on the next business day.

  1. DELIVERY TIME

Estimated delivery time is typically 5–15 business days, depending on your location.

We work with reliable shipping partners to ensure your order arrives safely. Once your order has been shipped, you will receive a confirmation email including your tracking information.

  1. SHIPPING COSTS

We offer free shipping on all orders, with no minimum purchase required. Your order will be delivered directly to your address at no additional cost.

  1. HOW TO PLACE AN ORDER

Placing an order is simple:

  • Choose your preferred item and add it to your cart

  • Proceed to checkout and enter your shipping details

  • Select your preferred payment method (all payments are securely processed via SSL encryption)

  • Complete your purchase and receive a confirmation email

  1. DELIVERY DELAYS

While we aim to deliver within the estimated timeframe, delays may occur during busy periods or due to factors outside of our control, such as customs or carrier disruptions.

If there are any significant delays, we will keep you informed and assist where possible.

  1. CUSTOMER SUPPORT

If you need assistance with your order or have special delivery requests, feel free to contact our support team at:

info@novaclaire.com

We’re happy to help.

  1. SHIPPING INSURANCE

For added peace of mind, we offer optional Shipping Insurance at checkout.

When Shipping Insurance is selected, your order is protected in the following situations:

  • Lost packages: If your order is lost during transit, we will send a replacement at no additional cost

  • Damaged packages: If your order arrives damaged, we will replace the affected items free of charge

  1. HOW SHIPPING INSURANCE WORKS

  • Add Shipping Insurance during checkout

  • If an issue occurs, contact us within 7 days of delivery (or expected delivery)

  • Provide supporting information such as photos (for damage) or tracking details (for lost items)

  • Once approved, we will process and ship a replacement

  1. EXCLUSIONS

Shipping Insurance does not cover:

  • Incorrect or incomplete addresses provided by the customer

  • Orders marked as delivered but lost or stolen afterward

  • Delays caused by customs or shipping carriers

  1. CONTACT

For any questions regarding shipping or your order, please contact us at:

info@novaclaire.com

We are here to assist you.