Privacy Policy

PRIVACY POLICY

  1. INFORMATION ABOUT PERSONAL DATA COLLECTION AND CONTROLLER DETAILS

We appreciate your visit to our website and your interest in Nova Claire. This Privacy Policy explains how we collect, use, and protect your personal data. Personal data refers to any information that can identify you directly or indirectly.

The data controller responsible for processing personal data is:
Nova Claire
Email: info@novaclaire.com

We take appropriate technical and organizational measures to protect your data. Our website uses SSL/TLS encryption to ensure that all transmitted information remains secure. We do not use automated decision-making or profiling that produces legal or significant effects on you.

  1. DATA COLLECTION WHEN VISITING OUR WEBSITE

When you browse our website without actively providing information, we automatically collect certain technical data transmitted by your browser. This includes pages visited, date and time of access, browser type, device information, operating system, referring URL, and IP address (where applicable, anonymized).

This data is processed to ensure the proper functioning, security, and stability of our website. It is not used to personally identify you.

  1. COOKIES

Our website uses cookies and similar technologies to improve your experience, analyze traffic, and support essential website functions.

Cookies are small text files stored on your device. Some cookies are necessary for the operation of the website, while others help us understand user behavior or improve performance.

We may also use third-party cookies from services such as analytics or advertising partners. These cookies may collect anonymized data about your browsing behavior.

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain features of the website.

  1. CONTACTING US

When you contact us via email or a contact form, we collect the information you provide to respond to your request.

This may include your name, email address, and any additional details you choose to share. This data is used solely for communication and support purposes and will be deleted once your request has been resolved, unless legal obligations require otherwise.

  1. CUSTOMER ACCOUNT AND CONTRACT PROCESSING

When you place an order or create an account, we collect personal data necessary to process your request. This may include your name, billing and shipping address, payment details, and contact information.

This data is used to process your order, manage your account, and provide customer support. You may request deletion of your account at any time by contacting us.

We retain this data only as long as necessary to fulfill contractual and legal obligations.

  1. USE OF DATA FOR MARKETING

If you subscribe to our newsletter, we will use your email address to send you updates, promotions, and exclusive offers. Subscription is voluntary, and you can unsubscribe at any time via the link in any email.

If you have made a purchase, we may send you relevant offers for similar products, unless you opt out. We always provide an easy way to stop receiving these communications.

  1. ORDER PROCESSING AND PAYMENTS

To complete your order, we may share your information with trusted third parties such as shipping providers and payment processors.

Payment methods such as PayPal, credit card providers, or other payment services may process your payment information directly. These providers handle your data in accordance with their own privacy policies.

We only share the information necessary to complete your transaction securely and efficiently.

  1. REVIEW REQUESTS

After your purchase, we may send you a one-time email inviting you to leave a review. This helps us improve our service and assist future customers.

You can opt out of receiving review requests at any time.

  1. SOCIAL MEDIA

Our website may contain links to social media platforms such as Instagram or Facebook. These links are implemented in a way that protects your privacy.

No data is transferred to these platforms unless you actively click on the link. Please review their respective privacy policies for more information.

  1. ONLINE MARKETING

We may use online advertising tools such as Google Ads or similar platforms to promote our products and reach new customers.

These services may use cookies or tracking technologies to display relevant ads and measure campaign performance. The data collected is typically anonymized and used for statistical purposes.

You can control your ad preferences through your browser settings or third-party tools.

  1. WEB ANALYTICS

We may use analytics services such as Google Analytics to understand how visitors interact with our website.

These tools collect anonymized information such as pages visited, time spent on the site, and device type. This helps us improve the functionality and user experience of our website.

You can opt out of analytics tracking through browser settings or available opt-out tools.

  1. RETARGETING AND REMARKETING

We may use remarketing technologies such as the Facebook Pixel or Google Remarketing to show you advertisements based on your previous interactions with our website.

These technologies use cookies to deliver more relevant advertising. You can disable this functionality through your browser settings or external opt-out platforms.

  1. YOUR RIGHTS

You have the right to access, correct, or delete your personal data. You may also request restriction of processing, object to data usage, withdraw your consent at any time, or request a copy of your data.

If you believe your data is being processed unlawfully, you have the right to file a complaint with a relevant data protection authority.

To exercise any of your rights, please contact us at info@novaclaire.com.

  1. DATA RETENTION AND CONTACT

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

Once your data is no longer required, it will be securely deleted or anonymized.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

info@novaclaire.com